Shipping Policy

Last updated: October 10, 2026

Processing Time

Please allow 1–3 business days for your order to be inspected and carefully packaged before it ships. Processing time is separate from shipping/transit time below.

Orders are not processed on weekends or major U.S. holidays; if you place an order on a weekend or holiday, processing begins the next business day.

Shipping Options

We currently ship within the continental United States (the 48 contiguous states and Washington, D.C.). We do not currently ship to Alaska, Hawaii, U.S. territories, military (APO/FPO) addresses, or addresses outside the continental U.S.

Shipping Method Cost Estimated Transit Time
Standard Shipping Free on all orders 3–7 business days
Expedited Shipping Calculated at checkout Faster options and rates are shown at checkout

Transit time begins once your order ships, and is in addition to the 1–3 business day processing time above. So, for standard free shipping, please allow roughly 4–10 business days total from order date to delivery. Expedited shipping shortens transit time only; processing time stays the same.

Signature Confirmation

To protect against lost or stolen packages, orders over $150 require an adult signature upon delivery, regardless of shipping method. For these orders, please plan to have someone available at the delivery address, or consider shipping to an address where you can readily sign for the package (such as a workplace).

If a package is returned to us after multiple failed delivery/signature attempts, we will contact you to arrange reshipment; additional shipping charges may apply for reshipment on orders originally sent via free shipping.

Shipping Protection

Your order is insured against loss or damage during transit. If your package arrives damaged or never arrives, contact us at Support@hedj-jewelry.com and we'll take care of it.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package's progress.

Shipping Address Accuracy

Please double-check your shipping address at checkout. HEDJ Jewelry is not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If you notice an error after placing your order, contact us immediately at Support@hedj-jewelry.com — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has entered processing.

Lost or Delayed Packages

We are not liable for shipping delays caused by the carrier, weather, or other events outside our control. If your tracking shows no movement for an extended period, or shows delivered but you haven't received your package, contact us at Support@hedj-jewelry.com and we'll help you look into it with the carrier.

Questions

For any shipping questions, reach out to us at Support@hedj-jewelry.com or via WhatsApp at +1 407-301-5576.