Return and Refund Policy

Last updated: October 10, 2026

We want you to love your HEDJ Jewelry piece. If something isn't right, here's how returns and exchanges work.

Return Window

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must:

  • Be in the same condition you received it — unworn and unused
  • Have its original tag still attached, not removed or cut
  • Be in its original packaging
  • Be accompanied by your receipt or proof of purchase

Items returned without the tag attached, or showing signs of wear, will not be eligible for a refund or exchange.

How to Start a Return

Contact us at Support@hedj-jewelry.com to request a return. Once your request is approved, we'll provide you with a free prepaid return shipping label and instructions on where to send your package. Approval of your return request means you're clear to send the item back — it does not guarantee a refund, since final approval depends on the item's condition upon inspection. Items sent back to us without first requesting a return will not be accepted.

Returns should be sent to:
HEDJ Jewelry
2382 E Irlo Bronson Memorial Hwy, Suite 251
Kissimmee, FL 34744

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at Support@hedj-jewelry.com so we can evaluate the issue and make it right. This applies to all items, including those marked final sale below.

Exchanges (Different Size)

Need a different ring or bracelet size? We offer direct exchanges:

  1. Contact us at Support@hedj-jewelry.com to request a size exchange.
  2. Ship your original item back to us using the free prepaid label we provide (same eligibility rules apply — tag attached, unworn, original packaging).
  3. Once we receive and inspect the item, we'll ship your new size at no additional charge.

To keep exchanges efficient, replacement items for a confirmed exchange are shipped in standard packaging rather than our full presentation packaging, which is reserved for new orders. Your jewelry itself is unaffected — this only applies to the outer box/presentation materials.

Non-Returnable Items

We're unable to accept returns or exchanges on:

  • Earrings and other pierced jewelry. For hygiene reasons, earrings (including studs, hoops, threaders, climbers and cartilage earrings) are final sale and cannot be returned or exchanged unless defective, damaged, or sent in error (see Damages and Issues above).
  • Gift cards.

Have a question about a specific item's return eligibility? Reach out at Support@hedj-jewelry.com and we'll help.

Refunds

Once we've received and inspected your returned item — confirming it's unworn, unused, in its original packaging, and has its original tag still attached — we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please note it may take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since we received your return and you haven't received your refund, please contact us at Support@hedj-jewelry.com.