Is HEDJ Jewelry real silver?

Yes. Every piece is 925 sterling silver — 92.5% pure silver, alloyed for durability.

Will my jewelry tarnish?

Sterling silver can naturally tarnish over time with air exposure, which is normal for real silver. To keep your piece looking its best:

• Store it in the suede pouch it arrived in when you're not wearing it
• Avoid contact with perfume, lotion, and chemicals, including chlorine and saltwater
• Remove it before showering, swimming, or exercising
• Gently polish with a soft, dry cloth as needed to restore shine

How are your pieces made?

Every piece is 925 sterling silver, selected and inspected to the same standard of quality before it ships.

Are your photos real?

White-background photos show the real product. Some model photos are AI-generated, and none are to scale, so please use the product description and our Size Guide for actual sizing.

What's included with my order?

Every HEDJ Jewelry order arrives in our branded packaging: a branded shipping box, a branded magnetic box, and a branded suede pouch — ready to keep or gift as-is. We also include a ring sizer, so you can find your size for future purchases.

How long does shipping take?

Please allow 1–3 business days for processing before your order ships. Standard shipping is free on all orders and takes an additional 3–7 business days, for a total of roughly 4–10 business days from order to delivery. Expedited shipping options are available at checkout for an additional cost.

Where do you ship?

We currently ship within the continental United States only (the 48 contiguous states and Washington, D.C.). We do not yet ship to Alaska, Hawaii, U.S. territories, military (APO/FPO) addresses, or internationally.

Do I need to sign for my package?

Orders over $150 require an adult signature upon delivery to help protect against lost or stolen packages. For these orders, please plan to have someone available at the delivery address, or consider shipping to a location where you can readily sign for it.

What's your return and refund policy?

We offer a 14-day return window from the date you receive your item, and return shipping is on us. To start a return, contact us and we'll approve your request and send you a free prepaid return label. Once we receive your item, we'll inspect it to confirm it's unworn, unused, and has its original tag still attached — approving a return request means you're clear to send it back, not an automatic guarantee of refund, since final approval depends on the item's condition upon inspection. Full details are in our Return and Refund Policy.

Can I return earrings?

For hygiene reasons, earrings and other pierced jewelry are final sale and cannot be returned or exchanged. If your item arrives defective, damaged, or incorrect, contact us right away and we'll make it right.

Can I exchange my ring for a different size?

Yes. Ship your original piece back to us using the free prepaid label we provide; once we receive and inspect it, we'll send your new size at no additional charge. See our Return and Refund Policy for the full exchange process.

How do I know what size to order?

Check our Size Guide for rings, bracelets, and necklaces before ordering. If you're still unsure, message us and we're happy to help you figure out the right fit.

What payment methods do you accept?

We accept all major credit and debit cards, as well as Apple Pay, Google Pay, PayPal, and Shop Pay at checkout.

How can I reach you?

Email us at Support@hedj-jewelry.com or message us on WhatsApp at +1 407-301-5576. We aim to respond within 24–48 hours.